"This course is valuable for those aspiring to build a sustainable organization in an ever-changing world.
I found the Labs to be well-ordered, giving clarity on where to begin (collectively capture the ‘Forces for Change’ so that there is a shared purpose on the desired reality) and what to do next. The concepts introduced in the course support a big-picture view, making all the components of any organization visible while providing guidance through ‘reflection questions’ on how to discern each component (customers, processes, measurements, etc.) and harmonize and integrate them to thread the organization together.
What I also found especially helpful was that complex concepts, such as systems perspective and culture, were explained in simple language, making it easier to comprehend and that the course helped me better understand how to connect and apply some concepts I had some familiarity with, such as empathy maps and the Baldrige Excellence Framework.
I highly recommend this course for anyone seeking a defined and clear approach to designing an organization to achieve its purpose and exceed stakeholder expectations."
Senior Vice-President Organizational Transformation | HawaiiUSA Federal Credit Union | Honolulu, Hawaii, USA